Call Center Consultants Lagos Mainland

Published date: 01/03/2018
  • Location: Lagos Mainland, Lagos, Nigeria

I’m currently recruiting Call Center Consultants for my client, a leading Commercial Bank...

This role entails;
Answering incoming calls from customers and handling customer inquiries telephonically,
Research required information using available resources
Manage and resolve complaints
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs and produce call reports

Competences
Good verbal and written communication skills,
Listening skills,
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance and resilience.

Education and Experience
• HND or BSC(Minimum of 2nd class Lower)
• at least one (1) year experience in a call center or customer service environment
• knowledge of call center telephony and technology
• proficient in relevant computer applications

Note: Applicants should not be more than 28yrs and must reside on Lagos Mainland

Interested persons should forward their CV’s to CVhub7@gmail.com


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