Waiter Lagos Mainland

Published date: 01/02/2018
  • Location: Lagos Mainland, Lagos, Nigeria

Lilygate Hotel located in the heart of Lekki Phase 1 is a new luxurious four star hotel with 74 rooms including 6 suites and a full range of facilities.

Job Title: Waiter

Reports to: Restaurant Manager / Supervisor

Position Summary ◦Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas.
◦Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
◦Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.
Duties and Responsibilities ◦Greets guests and presents them with the menu.
◦Informs guests about the special items for the day and menu changes if any.
◦Suggest food and beverages to the guest and also try to upsell.
◦Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system (MICROS).
◦Obtaining revenues, issuing receipts, accepting payments, returning the change.
◦Performing basic cleaning tasks as needed or directed by supervisor.
◦Filling in for absent staff as needed
◦Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
◦Communicate to the guest and provide assistance with their queries.
◦Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
◦Serve food and beverage to the guest as per the course of order.
◦Observes guests and ensure their satisfaction with the food and service.
◦Promptly respond to guest with any additional request.
◦Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
◦Prepare mixed drinks for service to your customers table.
◦Properly open and pour wine at the tableside.
◦Adhere to grooming and appearance standards consistently.
◦Understands and can communicate products and services available at the resort.
◦Must have some familiarity with basic cooking skills.
◦Assist buspersons with stocking and maintain the restaurant par stock levels and side station.
◦Help other areas of the restaurant such as answering telephones and completing financial transactions.
◦Print closing report and drop the cash with the front office / accounts department.
◦Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
◦Close the shift on the POS terminal.
Requirements/Education ◦High School Diploma or equivalent preferred.
Experience/Skill: ◦Previous serving experience required.
◦Excellent oral communication skills required.
◦Positive interpersonal skills required.
◦Can handle local language and English.

Application Closing Date
26th January, 2018.

How to Apply
Interested and qualified candidates should forward their Applications and CV's to: kehinde.badmus@lilygatelagos.com

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