Sales Executive Lagos Mainland

Published date: 01/02/2018
  • Location: Lagos Mainland, Lagos, Nigeria

Lilygate Hotel located in the heart of Lekki Phase 1 is a new luxurious four star hotel with 74 rooms including 6 suites and a full range of facilities.

Job Title: Sales Executive

Reports To: Director of Sales / Sales Manager

Position Summary ◦The Sales Executive primary role is to perform general office duties to support Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.
◦Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales.
◦Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
Duties and Responsibilities ◦Answer telephone and respond to caller inquiries in a pleasant manner.
◦Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
◦Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
◦Responsible for coordinating internally with the sales & marketing team.
◦Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.
◦Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
◦Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
◦Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
◦Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
◦Assist sales team by managing schedules, filing important documents and communicating relevant information.
◦Arrange and co-ordinate meetings, events and any appointments.
◦Record, transcribe and distribute minutes of meetings.
◦Interaction with client in regards to leads, hotel needs and client travel.
◦Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
◦Perform hotel site tours with potential clients.
◦Monitor, screen, respond to and distribute incoming communications.
◦Design, upload, extract and maintain customer databases.
◦Create and manage Company and Travel Agent profiles on the property management system.
◦Should know the process of merging profiles.
◦Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
◦Print Daily Sales reports for each sales managers and submit to Director of Sales.
◦Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
◦File and retrieve documents and reference materials.
◦Conduct research and collect data to prepare reports and documents.
◦Utilizes efficient sales strategy for the maximization of hotel revenue.
◦Coordinates necessary arrangements with vendors relating to sales.
◦Establishes strong relationships with vendors to ensure maximization of hotel revenue.
◦Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
◦Respond to complaints from customers and give after-sales support when requested.
◦Ensure the adequacy of sales-related equipment or material are available at all times.
◦Other duties as assigned by Director or sales or the management.
Requirements ◦Speak with others using clear and professional language.
◦Prepare and review written documents accurately and completely.
◦Working knowledge of standard office administrative practices and procedures.
◦Excellent customer service skills.
◦Able to effectively communicate in English, in both written and oral forms.
◦Be friendly, customer centric, smile and able to work in a team environment.
◦Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint) and Knowledge of sales and marketing modules like Opera .
Education: ◦Diploma or degree in Business Management.
Experience: ◦Two or more years of experience working in a hotel. Previous experience working in a similar role.
Application Closing Date
26th January, 2018.

How to Apply
Interested and qualified candidates should forward their Applications and CV's to:

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