Regional Coordinator, Network Enterprise Services - North (Supervisory ) Lagos Island

Published date: 02/01/2018
  • Location: Lagos Island, Lagos, Nigeria

job title Regional Coordinator, Network Enterprise Services - North (Supervisory
job description

• To manage a team of customer service engineers responsible for the operations and performance of Enterprise Solutions products and services
• Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
• Through the management chain, alert sales to possible business opportunities
• Manage suppliers to ensure results are delivered in line with contractual and commercial commitments to maximise business benefits
• Provide technical supervision of contractors working on ENS network infrastructure to ensure they:
o comply with appropriate SORs, specifications, controls and standards:
o deliver results of an acceptable quality
o protect ENS and MTN services
o deliver value for money
• Organise and check the completeness and quality and sign off Site Survey reports
• Plan, organise and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
• Identify deviations from plans and implement corrective actions; provide progress reports
• Ensure acceptance, handover and snag list and sign-off procedures are properly completed
• Manage and prioritize the allocation of trouble tickets to meet performance targets
• Encourage a pro-active culture to customer requests, network events or problems
• Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
• Recognise, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
• Analyse and report on network faults, root causes and performance
• Where practical ensure service restoration before repair to comply with service availability targets.
• Ensure that team completes all relevant documentation, utilising available ENS systems, to
o capture/update network and customer records
o provide technical reports and details to support fault analysis and management reporting
• Support operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development
• Maintain the ENS Risk Register for the Region
• Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
• Maintain a positive and constructive team spirit
• Ensure staff are:
o Properly informed and competent to carry out assigned tasks quickly and safely
o Have the necessary training, tools and testers, etc to carry out duties efficiently and effectively
o Developed through involvement and/or delegation of work and responsibilities in new areas of technical and management activities
o Aware of and comply with company values and policies
• Assess and report on staff performance, build on strengths and take action to progress areas where further development is required

job condition

• Normal MTNN working conditions.

Experience & Training

• First Degree in any relevant discipline
• Numerical/data analysis skills
• A degree in engineering, computing or equivalent IT certification
• A minimum of 5 years experience in telecommunications engineering and installation.
• Proven experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
• Will have a good appreciation of and/or participation in the design of systems architecture and network systems
• Clear and accurate communications skills
• Producing network performance, technical and other reports and documentation
• Maintain accurate, up-to-date records and logs.
• People management and team working skills
• Ability to handle multi-tasking and progress a number of different issues simultaneously
• Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
• Identify learning opportunities for self and colleagues
• Readily shares skills and knowledge with colleagues
• Commitment to quality and continuous improvement
• Good self management and time management
• Able to work with limited supervision, using initiative and resourcefulness to identify and resolve issues
• Organise work to meet priorities as well as achieve regular commitments on time
• Time Management
• Report Writing
• Micr

Minimum qualification BA, BEd, BSc, BTech or HND

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